Privacy Policy

Information you provide: When you submit a contact form, request a quote, place an order, or create an account, we collect your name, phone number, email address, company name, and service requirements.

Automatically collected: We may collect IP addresses, browser type, pages visited, and referring URLs through standard server logs and analytics tools to help us improve the website.

We use the information we collect to:

• Respond to your enquiries and provide quotations
• Process orders, schedule installations, and manage service agreements
• Send transactional communications (order confirmations, service reminders)
• Improve our website and services through analytics
• Comply with legal and regulatory obligations

We do not send unsolicited marketing emails. Any promotional communication will include an opt-out option.

We do not sell, rent, or trade your personal information to third parties. We may share data with:

• Service providers who assist in delivering our services (logistics, payment processing)
• Manufacturer warranty teams who require customer details for registration
• Government or regulatory authorities when required by law

All third parties are bound by confidentiality obligations consistent with this policy.

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure. Access to personal data is restricted to authorised staff who need it to perform their duties.

While we strive to protect your information, no method of transmission over the internet is 100% secure. In the event of a data breach affecting your rights, we will notify you as required by law.

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law (e.g., financial records for GST compliance — typically 7 years). Account data is deleted upon verified request, subject to legal retention obligations.

Our website may use essential cookies to maintain session state and user preferences. We do not use tracking or advertising cookies. You can disable cookies in your browser settings; however, some website features may not function correctly without them.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when the most recent changes were made. We encourage you to review this policy periodically.

For any privacy-related questions or to exercise your data rights, please contact us:

• 📍 SME Generators, opp. TATA SHOWROOM, Tathawade, Pune, Maharashtra 411033, India
• 📞 +91-98220-53777
• ✉️ sales@smegenerators.com